Booking Conditions

Please take time to read and understand the conditions of booking below prior to booking a tour. By booking a tour with us you are deemed to have read and agreed to these Booking Conditions. This constitutes the entire agreement between you and us and your booking will be accepted by us on this basis. The services provided are as per the inclusions and exclusions in the itinerary.

Payments

Payment can be made by way of Mastercard, Visa, Online banking or Bank cheque. There will be a 2% credit card surcharge for payments made by Visa and MasterCard. Please get in touch with us for our bank account details.

Deposit requirement  

To secure a booking we require 25% deposit along with a copy of your passport. Payment in full is to be made no later than 60 days before the departure date.

Prices & surcharges 

All tour prices are in New Zealand dollars. Prices are based on schedules, fares and tariffs current at the time of quotation. We reserve the right to increase the tour prices to cover increased costs in accommodation, domestic travel, additional tariffs as well as fluctuations in foreign exchange rates. If for any reason we reduce the tour cost or offer a discount after you have paid the deposit, the difference between the tour price at time of your booking and the reduced price will not be refunded. The balance due will be the cost of tour at time of paying the deposit less the deposit paid. It is likely that different passengers on the same tour may have been charged different prices.

Errors

We reserve the right to correct any errors in fees, charges, rate or prices quoted or billed, even if we have received full payment from you.

Exclusions

The tour price does not include airfares (unless otherwise stated), passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to tour guides, motor coach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry to, detention in, or expulsion or repatriation from a country or part of a country. We are not liable for any expense, costs or loss incurred in relation to such matters and you release us from all liability, damages or responsibility in relation to them. Please refer to your itinerary for specific inclusions and exclusions of your tour.

Cancellation by the traveller  

In the event of a full cancellation, we may charge an administration fee of $250 per person together with any costs related to credit card and supplier terms and conditions. We must receive your cancellation notice in writing.

  • If we receive your cancellation notice 60 days or more prior to the departure date, we will refund 50% of the deposit amount, and all of the tour cost paid by you
  • If we receive your cancellation notice between 60 to 30 days prior to the departure date, we will refund 50% of the deposit amount and 50% of the tour cost paid by you
  • If we receive your cancellation notice less than 30 days prior to the departure date, we cannot refund any money and will retain 100% of the tour cost paid by you
  • If you leave a trip for any reason after it has commenced we are not obliged to make any refunds. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.

 

Cancellation by us

The tour is guaranteed to depart once we reach a minimum group size required. We may cancel a trip at any time up to 45 days before departure, if the minimum group size is not met. If you would like to know how many people are booked or the minimum required group size, please ask prior to making your booking. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking.    

Travel insurance

We strongly recommend that you purchase trip cancellation, medical and baggage insurance at the time of booking. If you have travel insurance connected to your credit card please ensure it is current and valid for this tour. We assume no liability for loss, injury or damages to your property while on tour.

Passport and visas 

A valid visa is necessary for travel to India. Your passport must be valid for 6 months beyond the duration of the trip. We are not responsible if you are refused departure in NZ or entry to India due to lack of correct passport, visa or other travel documentation. Please refer to our FAQ section for more information about Visa to India.

International travel

You are responsible for all immigration, passport, visa, health, quarantine and customs laws, orders, regulations, demands or other requirements of India and any other countries visited or transited. You should check the requirements of those countries with their embassies or consulates. Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by calling (in New Zealand) 04 439 8000 or visiting their website www.safetravel.govt.nz. We recommend that you review this information both prior to making your booking and prior to departure.  We strongly recommend that you also register your upcoming travel plans through the www.safetravel.govt.nz site.

Booking amendments 

If you amend your booking after it has been confirmed you may be charged a fee of at least NZ$ 100, to cover administration and other costs; and any charges levied by hotels, ground operators or airlines as a result of the amendment. We cannot accept amendments to your booking within 14 days of departure.

Change in accommodation

The prices quoted are based on base category rooms in all hotels. If the base category room is not available then we will have to book the next room category and advise additional cost.  On occasion we may need to make a change to the listed/ planned accommodation. This accommodation will be of the same standard or best available alternative.

Change of itinerary or activities

While we try our best to operate the tour as per itinerary, we reserve the right to change it if required. If an included activity is unavailable, we will provide an alternative activity of a similar standard. If we make a change before departure we will inform you as soon as reasonably possible. We also reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.   Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary arising out of emergency circumstances.

Force Majeure

Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to “force majeure”. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Age & Health requirements

The minimum age to travel on this tour is 15. All travellers under the age of 18 must be accompanied by a parent or legal guardian. Though we have no upper age limit, you need to be in reasonable good health to allow full participation. It is your responsibility to ensure that you obtain proper medical advice at least two months prior to travel.

Limitation of liability

We contract with a network of companies, government agencies and individuals to assist in the running of our tours.  We are not responsible for the acts and omissions of these third parties. We are not responsible for any liability for any loss, death, injury or damage which you may suffer directly or indirectly. You release us and our employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of your participation on this tour.

Claims & complaints

If you have a complaint about your trip please inform your group leader or our local representative at the time so that they can attempt to rectify the matter immediately. If resolution is not reached through these means then any further complaint should be made in writing to us within 30 days of the end of the tour.

Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose.  You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

Privacy policy

When you provide personal information, Good Food Journeys will not share that information with Third Parties without your permission, other than where provided to do so by the laws of New Zealand or if required to make the booking with overseas travel service providers.

Applicable law

These booking conditions are governed under the laws of New Zealand. Any disputes arising must first be attempted to resolve amicably with the owners of the company, failing which through the disputes tribunal or in the courts of New Zealand.