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Please take the time to read and understand the conditions of booking below prior to booking the tour. By booking this tour with us you are deemed to have read and agreed to these Booking Conditions. This constitutes the entire agreement between you and us and your booking will be accepted by us on this basis. The services to be provided are as per the inclusions and exclusions in your itinerary.
Payment can be made by way of online transfer to our bank account or bank cheque.
To confirm your booking we need a non-refundable deposit of NZ$1,000 per person. All deposits paid to us are held in a separate bank account. The purpose of the deposit is to ensure best rates for any domestic flights and train tickets, as they get expensive closer to the travel date.
The final balance payment is required 60 days before the tour departure date.
The tour cost published on the website is for tour within India only. The domestic flight charges in Inida, if any, are quoted separately and it does not include international flights. We reserve the right to increase the tour cost to cover increased costs in domestic flights. Therefore, it is likely that passengers booking closer to the departure date may be charged a slightly higher fee.
In the event of a full cancellation, the non-refundable deposit paid at the time of booking will be retained. We must receive your cancellation notice in writing.
If you leave a trip for any reason after it has commenced, we cannot make any refunds. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.
The tour is guaranteed to depart once we reach a minimum group size required. We may cancel a trip at any time up to 30 days before departure, if the minimum group size is not met. If minimum tour numbers are not met, deposits will be refunded in full. In circumstances where the cancellation is due to external events outside our reasonable control (such as the COVID pandemic, war, etc.), refunds will be the deposit paid less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking.
If you would like to know how many people are booked or the minimum required group size, please ask prior to making your booking.
We strongly recommend that you purchase trip cancellation, medical and baggage insurance at the time of booking. If you have travel insurance connected to your credit card please ensure it is current and valid for this tour. We assume no liability for loss, injury or damages to your property while on tour.
A valid visa is necessary for travel to India. Your passport must be valid for 6 months beyond the duration of the trip. We are not responsible if you are refused departure in NZ or entry to India due to lack of correct passport, visa or other travel documentation. Cost of obtaining Visa and Passport is your responsibility.
If you need to amend an existing booking, you must pay any charges levied by hotels, ground operators or airlines as a result of the amendment. No amendments are permitted to your booking within 14 days of departure.
If a domestic flight booking is issued under non-refundable fare, date change is not possible and the change requested shall be considered as new booking, without any refund/adjustment of original ticket. If the ticket is issued under refundable fare, then any date change request will attract date change charges & fare difference as available at the time of making the changes which shall advised accordingly.
There will be no refund for any train tickets once the ticket is issued / booked. The Central Reservation System of Indian Railways has no provision for date change & if any change is required the booking will be considered as new booking.
While we try our best to operate the tour as per itinerary we reserve the right to change it if required. If we make a change before departure we will inform you as soon as reasonably possible. We also reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary arising out of emergency circumstances.
No refund or exchange can be made in respect of accommodation, meals, sightseeing tours, transport, admission fees, special shows and /or other services which are included in the tour price but not utilized.
Due to bad weather or any other reason beyond our control, if any additional services are required, the passenger will be responsible for his/her own hotels/lodge/meals/ flight tickets/ train tickets/ transport and any other expenses. Neither Good Food Journeys nor the participating suppliers/hotels will be responsible for additional expenses.
Once tour starts there will be no refund or exchange for any unutilized services. During the tour, if there is meal provided in a particular restaurant, on fixed menu basis or as agreed, it cannot be changed for any hotel or a-la-carte basis. Passenger may wish to change or add a meal by paying directly to the restaurant, but there will be no refund offered.
Mineral water will be provided to guests daily. Meals that are included on tour do not include any type of alcoholic or non-alcoholic beverages unless explicitly mentioned in the itinerary. Restaurants do not permit any type of food or beverage bought from outside to be consumed in their premises.
Standard check-in time for the hotels is 1500 hrs. and standard check-out time is 1100 hrs. Early check-in and/or late check-out is solely at the discretion of the hotel’s management which is subject to availability of rooms and subject to time of receipt of request.
Most of the hotels have fixed timings for breakfast and buffet lunches and dinners. If travelling with a hosted group, we will communicate the timings in the tour program. If travelling independently, please check the timings from hotel at the time of check-in and adhere to the same.
We are very particular about the accommodation that is provided for our customers. We will always inform the name of the hotel at each destination. We request you to view the hotels on their website and read the reviews. If you have any questions or doubts, please raise them prior to making reservations. We cannot accept complaints about the accommodation during or after the tour.
All travellers under the age of 18 must be accompanied by a parent or legal guardian. Though we have no upper age limit, you need to be in reasonable good health to allow full participation. It is your responsibility to ensure that you obtain proper medical advice at least two months prior to travel.
If you have a complaint about your trip please inform your group leader or our local representative at the time so that they can attempt to rectify the matter immediately. Complaints made after the end of the tour will not be considered.
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
When you provide personal information, Good Food Journeys will not share that information with third parties without your permission, other than where provided to do so by the laws of New Zealand or if required to make the booking with overseas travel service providers.
These booking conditions are governed under the laws of New Zealand. Any disputes arising must first be attempted to resolve amicably with the owners of the company, failing which through the disputes tribunal or in the courts of New Zealand.
Good Food Journeys is a New Zealand company with a strong base in India. We are a passionate team dedicated to culinary travel……..Read More
